1. Introduction

We respect your privacy and are committed to protecting the personal information that you provide while using our digital recharge and bill payment platform.

This Privacy Policy explains what information we may collect, how we may use it, how it may be shared and the choices available to you when you use our website, applications and related services.

2. Information We Collect

Depending on the services you use, we may collect information that is necessary to create and manage your account, process transactions and provide customer support.

• Name and contact information such as email address and mobile number.
• Account and login-related information.
• Recharge and bill payment transaction details.
• Mobile number, customer number, biller information or other details entered for a transaction.
• Transaction IDs, payment references and transaction status information.
• Information you provide when contacting customer support.
• Device, browser and technical information required for website operation and security.

3. How We Use Your Information

We may use the information collected through our platform for legitimate business and service-related purposes, including:

• Creating and managing your user account.
• Processing mobile recharges and bill payments.
• Checking and updating transaction status.
• Providing customer support and resolving complaints.
• Detecting and preventing unauthorized or fraudulent activities.
• Maintaining and improving our website and services.
• Sending important service-related communications.
• Complying with applicable legal and regulatory requirements.

4. Recharge and Bill Payment Information

When you use our platform for prepaid recharge, postpaid mobile bills, FASTag recharge, electricity bills, water bills, gas bills, credit card bills, hospital bills or rent payments, certain information is required to process your requested transaction.

This may include the relevant mobile number, customer ID, bill account number, biller details, transaction amount and other information required by the applicable service provider or payment partner.

5. Payment Information

Payments made through our platform may be processed using third-party banks, payment gateways or other payment service providers.

Depending on the payment method, payment-related information may be handled directly by the applicable payment provider. We may receive transaction-related information such as payment status, transaction ID, reference number and other information required to confirm or reconcile the transaction.

6. Cookies and Similar Technologies

Our website may use cookies and similar technologies to support essential website functionality, maintain user sessions, remember preferences and help us understand how our website is used.

• Maintain login and session functionality.
• Remember relevant user preferences.
• Improve website performance and usability.
• Support website security and fraud prevention.

You may be able to control cookies through your browser settings. Disabling certain cookies may affect some website functionality.

7. Data Protection and Security

We take reasonable measures to protect information handled through our platform against unauthorized access, misuse, alteration or disclosure.

However, no website, online service or method of electronic transmission can be guaranteed to be completely secure. Users should also take reasonable steps to protect their account credentials, devices and payment information.

8. When We May Share Information

We may share relevant information with service providers and partners when necessary to provide the services requested by you.

For example, information may be shared or processed by payment gateways, banks, mobile operators, billers, technology providers, hosting providers, fraud prevention services or customer support providers, where required for the operation of the service.

We may also disclose information where required by applicable law, legal process, court order or authorized government request.

9. Data Retention

We may retain personal and transaction-related information for as long as reasonably necessary to provide our services, maintain transaction records, resolve disputes, prevent fraud and comply with applicable legal, accounting or regulatory requirements.

10. Third-Party Services and Links

Our platform may use or connect with third-party services such as payment gateways, banks, billers, mobile operators and other service providers.

Third-party services may have their own privacy policies and terms. We recommend reviewing the applicable third-party policies before using their services.

11. Your Choices and Rights

Subject to applicable law, you may have certain rights regarding your personal information, including the ability to request access to, correction of or deletion of certain information.

You may contact our support team using the contact details available on our website for privacy-related requests or questions.

12. Children’s Privacy

Our services are intended for users who are legally able to use the applicable services. We do not knowingly seek to collect personal information from children where such collection is prohibited by applicable law.

13. Fraud and Unauthorized Activity

We may use information and transaction data to identify, investigate and prevent suspicious, fraudulent or unauthorized activities.

If you notice an unauthorized transaction or suspicious activity associated with your account, please contact our support team as soon as possible and provide the relevant transaction details.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology, business practices or applicable legal requirements.

Any updated Privacy Policy will be published on this page. We recommend reviewing this page periodically to stay informed about how information is handled.

15. Contact Us

If you have questions, concerns or requests regarding this Privacy Policy or the handling of your personal information, please contact our support team through the contact details provided on our website.

When contacting us regarding a transaction or account, please provide the relevant transaction ID or reference number where appropriate so that we can assist you efficiently.