1. Introduction

Welcome to our digital recharge and bill payment platform. These Terms & Conditions govern your access to and use of our website, services and payment facilities.

By accessing or using our platform, you agree to comply with these Terms & Conditions. If you do not agree with any part of these terms, please do not use our services.

2. Our Services

Our platform provides convenient digital recharge and bill payment services. Depending on the services available on your account or location, you may be able to use the platform for:

• Prepaid Mobile Recharge
• Postpaid Mobile Bill Payment
• FASTag Recharge
• Electricity Bill Payment
• Water Bill Payment
• Gas Bill Payment
• Credit Card Bill Payment
• Hospital Bill Payment
• Rent Payment

Service availability may vary depending on supported billers, operators, payment partners and other applicable conditions.

3. User Account and Registration

Some services may require you to create an account or provide certain information. You agree to provide accurate, complete and up-to-date information when registering or using our services.

You are responsible for maintaining the confidentiality of your login credentials and for activities performed through your account. Please notify us promptly if you believe that your account has been accessed without your authorization.

4. Payments and Transactions

When you make a recharge or bill payment through our platform, you authorize us and/or our payment partners to process the transaction for the amount entered or confirmed by you.

Before completing a transaction, please carefully verify the mobile number, biller, account number, customer ID, amount and other relevant details.

• Users should verify all transaction details before payment.
• A successful transaction may not always be reversible.
• Transaction processing may depend on the relevant operator or biller.
• Payment status may take additional time to update in some cases.

5. Failed, Pending or Unsuccessful Transactions

A transaction may sometimes remain pending or fail because of technical issues, network problems, payment gateway issues, operator or biller systems, banking systems or other circumstances beyond our direct control.

If a transaction is pending, please check the transaction status before attempting the same payment again. Where applicable, eligible refunds or reversals will be processed according to the applicable payment, operator or biller process.

6. Refund and Cancellation

Recharge and bill payment transactions may be subject to the refund and cancellation rules of the relevant service provider, operator, biller or payment partner.

Once a recharge or bill payment has been successfully processed, cancellation may not be possible. If an eligible refund is applicable, it may be processed through the applicable payment or service process.

Users are advised to contact customer support with the transaction ID and relevant details when reporting a transaction issue.

7. User Responsibilities

While using our platform, you agree to use the services only for lawful purposes and in accordance with these Terms & Conditions.

• Provide correct and valid information.
• Enter the correct mobile, bill or customer details.
• Keep your account credentials confidential.
• Do not use the platform for fraudulent or unlawful activities.
• Do not attempt to interfere with or misuse the platform.
• Report suspicious or unauthorized account activity promptly.

8. Prohibited Activities

Users must not use the platform for activities that violate applicable laws, regulations or the rights of other users or service providers.

Unauthorized access, fraudulent transactions, misuse of payment facilities, attempts to disrupt the platform or any activity intended to compromise the security or operation of the service may result in account restriction or termination, subject to applicable law.

9. Service Availability

We aim to keep our services available and operational; however, uninterrupted availability cannot be guaranteed. Services may occasionally be unavailable because of maintenance, technical problems, network interruptions, payment gateway issues, operator systems, biller systems or circumstances beyond our reasonable control.

10. Limitation of Liability

We will take reasonable steps to provide the services described on the platform. However, we are not responsible for delays, interruptions or transaction issues caused by third-party operators, billers, banks, payment gateways, network providers or other external service providers, except where liability cannot lawfully be excluded.

Users should retain transaction IDs, receipts and other relevant payment information for their records and for resolving any transaction-related issue.

11. Intellectual Property

Unless otherwise stated, the content, branding, design, logos, graphics, text and other materials available on this platform are owned by or licensed to the platform operator and may be protected by applicable intellectual property laws.

You may not reproduce, copy, modify, distribute or use protected content from the platform without appropriate authorization.

12. Privacy and Personal Information

We may collect and process information required to provide recharge, bill payment, account and customer support services. The handling of personal information is subject to our Privacy Policy and applicable laws.

For more information about how information is handled, please review our Privacy Policy.

13. Account Suspension or Termination

We may restrict, suspend or terminate access to an account where we reasonably believe that the account is being used in violation of these Terms & Conditions, applicable law, or for fraudulent or unauthorized activities.

Any such action will be subject to applicable legal and regulatory requirements.

14. Changes to These Terms

We may update or modify these Terms & Conditions from time to time to reflect changes to our services, operational processes, legal requirements or other applicable circumstances.

Updated terms will be published on this page. Your continued use of the platform after an update may be subject to the revised Terms & Conditions.

15. Governing Law

These Terms & Conditions shall be interpreted and governed in accordance with the applicable laws and regulations of India, subject to the jurisdiction of the appropriate courts.

16. Contact and Support

If you have questions regarding these Terms & Conditions, a recharge, bill payment, transaction status or any other service-related matter, please contact our support team through the contact details provided on our website.

Please keep your transaction ID, payment reference and relevant account details available when contacting support so that your request can be reviewed efficiently.